Privacy Policy
Your privacy
Last updated: 21 September 2026
This website and our services are operated by Lisa Cuthbert, trading as Bespoke Hair Replacement and BHR Academy.
Information we collect
We may collect your name, contact details, appointment, order, payment and training information, relevant hair, scalp or health information, photographs or videos where consent has been given, and basic website or cookie information.
How we use your information
We use information to provide salon services and training, manage bookings, orders and payments, communicate with you, maintain appropriate business records, meet legal or insurance requirements, and send marketing only where you have agreed to receive it.
Our lawful bases
Depending on the circumstances, we process information to fulfil a contract, meet a legal obligation, for our legitimate business interests, or with your consent. Where special-category information is required, we will request appropriate consent.
Sharing information
We only share information where necessary with trusted service providers, including Wix, Fresha, SumUp, relevant suppliers, accreditation providers, email, accounting, website and advertising providers, including Armada Internet. We do not sell your personal information.
Keeping your information
Information is kept only for as long as reasonably required for the purpose it was collected and to meet legal, insurance, tax and business-record requirements.
Your rights
You may ask to access, correct or delete your personal information, restrict or object to its use, or withdraw consent where consent is the lawful basis.
Cookies
This website may use essential, analytical and marketing cookies. Cookie choices can be managed through the website cookie banner and your browser settings.
Contact and complaints
For privacy questions or requests, contact Lisa Cuthbert at 11 Fountain Street, Morley, Leeds, LS27 9AA, email info@bhracademy.com or telephone 07944 022688. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.